urban registers
faq
How do I select the right size grille to order?

This is the most important question to answer correctly so we dedicated an entire page to make it an easy, accurate process. Click here to view simple instructions for ordering the right grille size.

Should I order my grilles with screw holes or without screw holes?

The reference to holes refers to the screw holes for mounting the grille. When installing into a wall or ceiling you need screw holes, while with a floor application it's your preference. Many customers use screw holes when installing on carpet because the carpet is often too thick and the lip of the grille doesn't catch in the opening. Other customers use screw holes to prevent children from lifting the grille out of the opening.

Should I order my grilles with a damper or without a damper?

Dampers give you the ability to control airflow in a room. If you would like to restrict airflow into a room it is recommended that you order your grille with a damper.

How should I paint my grilles?

Our grilles are shipped unpainted - simply paint to match your decor. Common colors include white and black. First apply a coat of primer and then follow with a coat of high quality paint to accent your room with ease. Painted grilles are non-returnable.

Can your grilles be used as foundation vents?

Yes, our grilles can be used outside. Our aluminum grilles are rustproof and durable for both interior and exterior use.

Do you make custom sizes?

Yes, we have the capability to create custom sizes. Please contact us via phone or email to provide us with further details. Custom grilles are non-returnable.

How long will it take before I receive my order?

Our orders typically ship within 48 - 72 hours of receipt via UPS or USPS. A tracking number will be sent to your email address when the order is shipped.