urban registers

Shipping and returns

Our orders typically ship within 48 - 72 hours of receipt via UPS Ground or USPS priority mail. A tracking number will be emailed to your address when the order is shipped. We will make every effort to contact you within 24 hours should any item(s) be temporarily out-of-stock. Additional shipping fees may apply for orders shipped outside the continental US.

You may return item(s) for a refund or credit excluding shipping and handling, in addition to a 15% re-stocking fee. Returns must be approved by Urban Registers and reported within 10 days of your receipt of goods. Returned merchandise must be in the original carton and in new condition, packaged properly. All returns require a Return Authorization number. Please contact us in advance of returning any items using the email form on the Contact Us page or by calling (562) 572-7318. Painted grilles cannot be returned for a refund. Also, please take extra care in measuring and ordering the right size grille(s).